I asked to be updated, and was told she couldnt guarantee that unless there is a resolution.
I asked to speak with an executive, and was told they have no contact with the customers. I asked to speak with upper management and was told she was the highest level in their business office.
Anytime mailbox bbb free#
She did offer me 2 months free service! Thats a laugh. I disputed that, and finally spoke with a supervisor, to no resolve. I asked for a supervisor and after holding for 5 minutes, was told no one was available. I called the customer representative office again this morning. This is terribly concerning considering this is a 3 day weekend. This morning I received an email stating it had been referred to the executive branch of Staples, but am getting no updates. I have spoken to both the local and administrative branches of IPostal1, to their intermediary service Staples Connect and **** with no resolve. I need those documents or will have to fly back to the states to have them duplicated.
Anytime mailbox bbb plus#
I paid $45 plus change to have this service, which is irrelevant at this point, along with $120 for the annually service. 1, and the package has been lost somewhere in their system. I was waiting for some important documents in the mail, and asked IPostal1 to consolidate and OVERNIGHT them on Monday, Aug. I was trying to utilize IPostal1 for my mailing services. This is not the first time that I have had issueds with ipostal charging or attempting to charge my card for packages that were picked up accordingly and in the time frame alloted.
However, my card was charged on 9/8 for $149.60 for these boxes and then again charged on 9/9 as a part of the 31 pieces of mail received which were also picked up on 9/8. As stated the boxes were picked up on Friday 9/8. Based on the 9/2 notification to pick up the 3 boxes and United Mailbox closed on 2 of those days, the legitimate/legal 5 days to physically go into United Mailbox and pickup these boxes would be Friday 9/8. However, I did not get a notification until Saturday 9/2 hours before they were closing at 3pm Saturday and not to open again until Tuesday 9/5. In addition, I confirmed with the shipper that the boxes in question were actually delievered to United Mailbox on Friday, 9/1. All not true as I was on the phone and corresponding with ipostal on Friday 9/8 about the 5 days policy since United Mailbox was closed on Sunday and Monday and gave me no information on Tuesday of what I can do to retrieve the packages since I was also out of town. United Mailbox posted that they were picked scheduled and picked up on 9/9. The packages were picked up on Friday 9/8. By this time ipostal charged my card $149.60. I emailed ipostal on 9/5 to inquire and did not receive a response until 9/8.
I was told to call ipostal as they have nothing to do with the pricing and charges. I called United Mailbox on Tuesday 9/5 to inquire and determine when does 5 day begin since they were closed 2 of the 5 days. United Mailbox was closed on Sunday and Monday (Labor Day). On Saturday September 2nd (Labor Day Weekend) I was notified by the United Mailbox that I had 3 boxes that needed to be picked up or forwarded within 5 days due to size and weight or I would be charged for additional 5 days of storage $1.10 per pound.
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